Privacy Statement
Last updated: October 10, 2024

Your privacy is important to us, and we want to be open and transparent about what we do with your personal data. Below, you'll find our policy, which clearly explains how your data is processed and protected, and what your rights are. This policy applies to the processing of personal data of both visitors and customers.

Who is responsible for your personal data?
The Dutch company CROYEZ, located at De Rijn 8, 5684 PJ in Best, is responsible for processing the personal data you provide to us. CROYEZ determines which data is processed, for what purpose, and for how long. This never happens without a valid reason, and we never sell your personal data to third parties.

Sharing with third parties
Only individuals authorized by CROYEZ to secure and/or process personal data or perform IT maintenance have access to your data. CROYEZ may engage processors for the purposes stated in this policy. A processing agreement is concluded with each processor, outlining technical and organizational security measures. CROYEZ does not share your data with other third parties unless this is necessary for our services, legally required, or in emergencies if this is reasonably in your interest.

What is personal data and why do we use it?
Personal data is any information that can be directly or indirectly traced back to you as an individual. A name is not strictly necessary. For example: Person X lives at a specific address, places orders under customer number ABC, and lives in Utrecht. Even without a full name, this is personal data. Other data could include: email address, telephone number, or cookie IDs.

We process this data for the following purposes:

• Visit our website

• Use of the webshop

• Creating and managing accounts

• Processing orders

• Answering questions and complaints

• Optimizing marketing efforts

• Proper functioning of the webshop

• Improving the website

Processing of personal data by third parties
We collaborate with partners who help us provide our services, such as parcel delivery. As long as these partners process personal data on behalf of CROYEZ, they act as data processors. We have data processing agreements with them to ensure security, confidentiality, and your rights. Examples of partners and their services:

• Logistics and execution: for example parcel services

• Marketing: such as Google Ads for relevant advertisements

• Analysis: such as Google Analytics for website usage

• IT: for example Shopify for webshop management

• Customer service: to handle questions and complaints

For more information about how Google uses your data when accepting cookies, see: https://policies.google.com/technologies/partner-sites

What are your rights?
As a customer, you have several rights. We briefly explain them below:

Right of access
You have the right to request access to your personal data at any time. To do so, please email us at info@croyezhomme.com .

Right to portability
You have the right to request and receive your data. We will then send you an overview.

Right to correction
Is your information incorrect or incomplete? You have the right to have it corrected. If you have a CROYEZ account, you can change this yourself in your account settings.

Right to erasure
You can request that your data be deleted, except in the following cases:

• You still have an open order

• There is a customer service case pending

• You still have a payment obligation to CROYEZ

• You have misused our services in the past 5 years or there is a suspicion of this

• You have made a purchase for which we are legally required to keep the data (such as accounting)

Right to object
You may object to the processing of your data. For example, if you no longer wish to receive marketing communications. Send an email to: info@croyezhomme.com

Right to restriction of processing
In certain cases you can request to temporarily restrict the processing of your data:

• If you object on the basis of a legitimate interest, processing will then be paused until this has been assessed.

• If your data has been processed unlawfully and you would prefer restriction rather than deletion

Right to lodge a complaint
You have the right to lodge a complaint with a supervisory authority, such as the Dutch Data Protection Authority.

Right to withdraw consent
If you have given consent for data processing, you may withdraw that consent at any time.

How do you exercise your rights?
We take data protection seriously. Our Data Protection Officer is ready to assist you. Contact us at info@croyezhomme.com

Data retention period
We do not store your data for longer than is necessary for our services, unless we are legally obliged to store it for longer.

Securing your data
CROYEZ has implemented technical and organizational measures to protect your data against loss or unlawful processing. For example:

• Data is stored in a secure database with encrypted passwords and backups

• Access to personal data is only possible with a unique username and password

• Control of unauthorized access

• Protection against malware, viruses and hacking

• Software and systems are kept up to date

• Secure and controlled data transfer between systems

• Mandatory confidentiality and security measures for partners

Although CROYEZ takes all possible measures, using the internet can never be 100% risk-free.

Mobile Message Terms and Conditions
The CROYEZ mobile messaging service ("Service") is operated by CROYEZ ("we", "us"). By using the Service, you agree to these terms ("Mobile Terms"). We may modify or discontinue the Service or any features thereof without notice. We may also change the Terms. Your continued use constitutes your acceptance of these changes.

By agreeing to receive SMS/text messages from CROYEZ, you agree to receive recurring messages to the number provided, including promotions or reminders. Messages may be sent automatically.

You don't need to register to make a purchase. Participation is completely voluntary.

We don't charge for the Service, but your provider may charge fees. Message frequency may vary. You are responsible for your provider's charges.

You can unsubscribe at any time by texting STOP to CROYEZ or clicking the unsubscribe link in the message. You'll receive a confirmation and will no longer receive messages unless you give your consent again. If you subscribe to multiple CROYEZ services, you must unsubscribe for each service individually, unless otherwise required by law.

For assistance, please email info@croyezhomme.com

We may change the number or shortcode from which messages are sent. Older numbers may no longer work. We are not responsible if messages are not delivered correctly as a result.

Mobile providers are not liable for delayed or undelivered messages. You must provide a valid mobile number and re-register if your number changes.

To the extent permitted by law, you agree that we are not liable for failed, delayed or misdirected messages, errors in them, or actions taken in reliance on the content of those messages.

We respect your privacy. See our full privacy policy for more information about how we collect and use your data.

Changes to this Privacy Policy
To keep this policy up to date, we may update it from time to time. The most recent version is always available on our website. We are not obligated to actively inform you of this, so we recommend that you check the policy occasionally. We will always mention the latest update.

© CROYEZ BV, October 2024