Contact & FAQ
Do you have any questions or comments? Please feel free to contact us. Our customer service team is happy to help. You can reach us by email or the contact form on this page.
✉ info@croyezhomme.com. We aim to answer every email within 24 hours.
Shipping & Returns
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The Netherlands
Orders placed from the Netherlands before 9:00 PM will be shipped the same day. Under normal circumstances, you'll receive your order the next day.Orders within Europe
International orders within the EU are delivered within 2 to 3 working days.International orders outside the EU
International orders outside the EU are delivered within 5 to 7 working days. -
Croyez ships all orders via DHL . You'll always receive a shipping confirmation with a Track & Trace code so you can track your package.
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Currently Croyez only delivers to the following countries:
- Austria
- Belgium
- France
- Germany
- Luxembourg
- The Netherlands
- United Kingdom
- United States
- Italy
- Spain
- Cyprus
We are working on enabling worldwide shipping.
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If you place an order from a country outside the EU or the United States, customs charges may apply.
Stay under €150 to avoid import duties on orders to the UK.
For orders from countries within the EU, no customs charges apply. -
When registering your return, you can choose to exchange the item for a different size. Once we have received your return, we will process it within 14 working days and send the new item to you.
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How does a return work?
Not completely satisfied with your order? You can return it within 14 days at your own expense, in the original packaging, provided it meets our return policy.
Register your return via our new returns portal:
https://croyez.returnista.com/Please keep the "proof for customer" sticker. This is your proof of shipment.
(A return shipment costs €5.50)Where is my nearest DHL point?
https://www.dhlparcel.nl/nl/consument/dhl-servicepointsHow long does it take to process my return?
Processing your return can take up to 14 days after receipt. Once your return has been processed, you will automatically receive an email confirmation from our customer service.
If you haven't received confirmation after 14 days, please contact us by email.If you return your entire order and do not use our exchange service, a €5.50 return shipping fee will be charged.
Paid with iDeal?
The amount will then be refunded to your account under the name CROYEZ. -
Processing your return may take up to 14 days after we have received it. Once your return has been processed, you will automatically receive a confirmation email from our customer service team. If you have not received any update after 14 days, please contact us by email.
When returning an order without using our exchange service or store credit option, a €5.50 return fee will be charged.
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Yes, return shipping costs are at your own expense. If you choose store credit, we will add €6 to your purchase amount, and we will cover the shipping costs.
If you choose to exchange an item, the shipping costs will also be covered by us.
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It is not allowed to combine multiple orders in one return shipment. If this happens, we reserve the right to refuse the return. If you have any questions about this, please contact our customer service team.
Orders
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News and exclusive offers: Subscribe to our newsletter and receive email updates on special promotions, new product launches, gift ideas, and more.
- Save multiple billing and shipping addresses to speed up the ordering process.
- Save your payment details for faster checkout.
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Once your order has shipped, you'll receive a shipping confirmation email. This email also includes tracking information.
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We support all common payment methods, including iDEAL, Visa, and PayPal. You can also pay later with Klarna.
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Once you've placed an order, you'll receive a confirmation email shortly afterward. If you don't receive it, please check your spam or junk mail folder. Still haven't received a confirmation? Please contact us.
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Did you receive the message 'Payment failed' after completing the payment process?
Please note: Klarna is only available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Belgium, Switzerland, France, Italy, Poland, Spain, Portugal, the UK, Greece, the Czech Republic, the USA and Australia.
There are a few solutions to common payment problems:
- Clear your cookies and cache data
- Try a different browser
- Choose another payment method
If this doesn't solve the problem, please contact us.
If you used a credit card that isn't linked to your delivery address, your order will be automatically canceled to protect against fraud. Depending on your payment method, the amount will be credited to your account within 1 to 5 days.
Has the purchase amount been debited but your order failed? Please contact us as soon as possible so we can still process your order. In that case, please send us a screenshot of the payment, and we'll make sure you receive the product.
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If you want to cancel or change your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has been placed, we can't guarantee it can be changed.
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If an item you ordered is missing from your packing slip, it was likely removed from your order because it was out of stock. In that case, you will receive an email notifying you.
If you haven't received an email about changes to your order and are missing an item, please contact us immediately with the following information:
- Order number
- Missing item(s)
Our support team will investigate the issue and resolve it as quickly as possible.
Products
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To keep your clothing in the best condition for as long as possible, we recommend the following:
- Always follow the care label inside the garment.
- Wash at low temperatures, preferably cold or up to 30°C, to prevent shrinking and fading.
- Use a mild detergent and avoid harsh chemicals and fabric softeners.
- Wash garments inside out to protect prints, embroidery, and delicate fabrics.
- Avoid using a tumble dryer and let your clothing air dry whenever possible.
- If needed, iron at a low temperature and avoid direct contact with prints.
By following these care tips, your clothing will stay looking fresh and last longer.
- Always follow the care label inside the garment.
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All our items have a specific fit, which is described in the product description. You can also use the sizing tool on the productpage.
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We're sorry the item you're interested in is sold out. Depending on the model, some items and sizes are occasionally restocked.
Please note: part of our collection is limited and will therefore no longer be replenished.
Can't wait? Contact us and we'll let you know if the item is back in stock.
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We're sorry that the item you received is damaged. Please contact us, and we'll find a suitable solution as quickly as possible.
Do not return the damaged item without contacting us first.