Contact & FAQ
Do you have any questions or comments? Please feel free to contact us. Our customer service team is happy to help. You can reach us by email or the contact form on this page.
✉ info@croyezhomme.com. We aim to answer every email within 24 hours.
CROYEZ CASHBACK SEASON
Terms & FAQ
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During CROYEZ CASHBACK SEASON, every week throughout the month of July, we pick 3 customers who get their full purchase amount refunded as store credit. You're automatically entered with every order.
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CROYEZ CASHBACK SEASON
Last updated: July 8, 20261. The promotion runs from July 1, 2026 through July 31, 2026 and applies to all orders placed through the official Croyez webshop. Since the promotion is being announced on July 8, orders placed from July 1 onward count retroactively.
2. Everyone is automatically entered. Every completed and paid order within the promotion period counts; no registration is required.
3. Croyez selects 3 winners every week. Each week runs through Sunday; that week's winners are selected the following week.
4. The first selection will be announced after week 2 ends. At that point, winners from both week 1 and week 2 will be selected (6 winners). After that, 3 winners will be selected each week.
5. Winners will be contacted personally by email, at the email address used for their order.
6. The cashback is paid out after the 30-day return period, calculated from the order date, has passed. The cashback is provided exclusively as a store credit code; no money will be refunded to a bank account, via Klarna, or via any other payment method.
7. The cashback consists of a personal credit code equal to the amount paid for the purchase, to be spent on the Croyez webshop. The credit code can be used once.
8. The credit code is valid for 1 year (12 months) from the date of issue, is personal, non-transferable, and cannot be exchanged for cash.
9. If a winning order is returned or canceled, in whole or in part, the cashback will be forfeited or adjusted proportionally.
10. By placing an order, you give Croyez permission to contact you by email about this promotion. If you do not wish to participate or be contacted, please let us know via email or the contact form; you will then be excluded from the promotion.
11. Employees of Croyez and Lions Fashion Group are excluded from participation.
12. Croyez may change, suspend, or terminate the promotion in the event of misuse, fraud, or unforeseen circumstances. Personal data will be used solely for the administration of the promotion, in accordance with Croyez's privacy policy.
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Automatically. Just place an order between July 1 and 31 — that's all you need to do. No registration required.
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Each week runs through Sunday. Winners from a given week are chosen the following week. We'll announce the first winners after week 2 — at that point we'll select the winners for both week 1 and week 2 together — and then every week after that.
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Only after the 30-day return period has passed, calculated from your order date. This ensures your order is final. After that, you'll receive your credit code.
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Exclusively as store credit, via a personal credit code that can be used once on the Croyez webshop. We do not refund money to your bank account, via Klarna, or via any other payment method. The credit code is valid for 1 year.
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We contact winners personally by email, at the address you used for your order.
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No problem. Let us know via email or the contact form, and we'll exclude you from the promotion and won't contact you.
Shipping & Returns
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Netherlands
Orders from the Netherlands placed before 9:00 PM are shipped the same day. Under normal circumstances, you'll receive your order the next day.Orders within Europe
International orders within the EU are delivered within 2 to 3 business days.International orders outside the EU
International orders outside the EU are delivered within 5 to 7 business days. -
Croyez ships all orders via DHL. You'll always receive a shipping confirmation with a Track & Trace code, so you can follow your package.
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Currently, Croyez only delivers to the following countries:
- Austria
- Belgium
- France
- Germany
- Luxembourg
- Netherlands
- United Kingdom
- United States
- Italy
- Spain
- Cyprus
We're working on making worldwide shipping possible.
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If you place an order from a country outside the EU or the United States, customs fees may apply.
Stay under €150 to avoid import charges on orders shipped to the United Kingdom.
No customs fees apply to orders placed from countries within the EU.
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When you register your return, you can also choose to exchange the item for a different size. Once we've received your return, we'll process it within 14 business days and send you the new item (if in stock). If the item is no longer in stock, we'll always contact you by email.
Please note that an item can only be exchanged once.
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How does a return work?
Not entirely satisfied with your
order? You can return it at your own expense within 30 days, in its original
packaging, provided it meets our return conditions. Prefer a different size?
Exchanging for another size is free via our exchange service.Register your return or exchange
via our return portal:https://croyez.returnista.com/
Keep the "proof for
customer" sticker safe — this is your proof of shipment.Do not combine multiple orders
in one parcel. If this happens anyway, we may refuse the return; it is the
customer’s responsibility to register each order separately. If you have
questions about this, please contact our customer service.Please note: for hygiene reasons, underwear, socks, and similar products cannot be returned or exchanged, unless there is a demonstrable defect. Always check the size and fit
carefully before ordering.Where is my nearest DHL point?
https://www.dhlparcel.nl/nl/consument/dhl-servicepoints
Paid with iDEAL?
Then the amount will be refunded to your account under the name Mollie Payments.
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Processing your return can take up to 14 days after receipt. Once your return has been processed, you'll automatically receive a confirmation email from our customer service. Haven't heard from us after 14 days? Please contact us by email.
If you return an order without using our exchange service or store credit, a €5.50 return fee will be charged.
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Yes, return costs are at your own expense.
If you choose store credit, you'll receive an extra €10 in shop credit.
If you choose to exchange an item, we'll cover the shipping costs.
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Combining multiple orders in a single return shipment is not allowed. If this happens anyway, we reserve the right to refuse the return. If you have questions about this, please contact our customer service.
Orders
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News and exclusive offers: Subscribe to our newsletter and receive email updates on special promotions, new product launches, gift ideas, and more.
- Save multiple billing and shipping addresses to speed up the ordering process.
- Save your payment details for faster checkout.
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Once your order has shipped, you'll receive a shipping confirmation email. This email also includes tracking information.
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We support all common payment methods, including iDEAL, Visa, and PayPal. You can also pay later with Klarna.
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Once you've placed an order, you'll receive a confirmation email shortly afterward. If you don't receive it, please check your spam or junk mail folder. Still haven't received a confirmation? Please contact us.
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Did you receive the message 'Payment failed' after completing the payment process?
Please note: Klarna is only available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Belgium, Switzerland, France, Italy, Poland, Spain, Portugal, the UK, Greece, the Czech Republic, the USA and Australia.
There are a few solutions to common payment problems:
- Clear your cookies and cache data
- Try a different browser
- Choose another payment method
If this doesn't solve the problem, please contact us.
If you used a credit card that isn't linked to your delivery address, your order will be automatically canceled to protect against fraud. Depending on your payment method, the amount will be credited to your account within 1 to 5 days.
Has the purchase amount been debited but your order failed? Please contact us as soon as possible so we can still process your order. In that case, please send us a screenshot of the payment, and we'll make sure you receive the product.
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If you want to cancel or change your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has been placed, we can't guarantee it can be changed.
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If an item you ordered is missing from your packing slip, it was likely removed from your order because it was out of stock. In that case, you will receive an email notifying you.
If you haven't received an email about changes to your order and are missing an item, please contact us immediately with the following information:
- Order number
- Missing item(s)
Our support team will investigate the issue and resolve it as quickly as possible.
Products
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To keep your clothing in the best condition for as long as possible, we recommend the following:
- Always follow the care label inside the garment.
- Wash at low temperatures, preferably cold or up to 30°C, to prevent shrinking and fading.
- Use a mild detergent and avoid harsh chemicals and fabric softeners.
- Wash garments inside out to protect prints, embroidery, and delicate fabrics.
- Avoid using a tumble dryer and let your clothing air dry whenever possible.
- If needed, iron at a low temperature and avoid direct contact with prints.
By following these care tips, your clothing will stay looking fresh and last longer.
- Always follow the care label inside the garment.
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All our items have a specific fit, which is described in the product description. You can also use the sizing tool on the productpage.
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We're sorry the item you're interested in is sold out. Depending on the model, some items and sizes are occasionally restocked.
Please note: part of our collection is limited and will therefore no longer be replenished.
Can't wait? Contact us and we'll let you know if the item is back in stock.
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We're sorry that the item you received is damaged. Please contact us, and we'll find a suitable solution as quickly as possible.
Do not return the damaged item without contacting us first.