Shipping & Returns
Croyez is very careful with the shipment of the products. Our goal is to ship every order within 1 – 2 business days, depending on the country you are in. All Croyez products are shipped with DHL as a delivery service with a Track & Trace code. (Shipping costs €4.50)
No shipping costs will be charged on all orders above €79. At the time of shipment you will receive a shipping confirmation by e-mail including Track & Trace code. Croyez will let you know if a product is out of stock.
Please note: items from our sale category can only be refunded in the form of store credit. This means that the refunded amount can be used to purchase other items from our online shop.
How does a return shipment work?
Are you not completely satisfied with your order? Then you can return your order at your own expense in the original packaging within 14 days, provided it meets our return conditions.
You can return the order via the supplied return label. Make sure that the product is packaged in the correct condition and in its original packaging. Fill in the enclosed return form correctly and enclose it with the return shipment. Stick the return sticker with barcode on the package and hand it in at the nearest DHL point.
Keep the sticker that says “receipt for customer” well. This is your proof of shipment. (A return shipment costs €5.50)
Where is my nearest DHL point?
Have you lost the return form?
Mail to email@example.com with the subject 'return form lost + order number' and we will ensure that it is sent to you again.
How long does it take to process my return?
Processing your return can take up to 14 days after we recieved your return. As soon as your return has been processed, you will receive an automatic email with a confirmation from our customer service. If you have not received a confirmation after 14 days, we advise you to contact our customer service by email. If you return everything from your order and do not use our exchange service, you will be charged €5.50 in return costs.
Did you pay with iDeal? Then the refund will be credited to your account under the name Mollie Payments.