Shipping & Returns
Croyez is very careful with the shipment of the products. Our goal is to ship every order within 1 – 2 business days, depending on the country you are in. All Croyez products are shipped with DHL as a delivery service with a Track & Trace code.
No shipping costs will be charged on all orders above €79. Otherwise, shipping costs will be €4,95. At the time of shipment you will receive a shipping confirmation by e-mail including Track & Trace code. Croyez will let you know if a product is out of stock.
Please note: items from our sale category can only be refunded in the form of store credit. This means that the refunded amount can be used to purchase other items from our online shop.
How does a return shipment work?
Are you not completely satisfied with your order? Then you can return your order at your own expense in the original packaging within 14 days, provided it meets our return conditions.
Please submit your return via our new retourportal: https://croyez.returnista.com/
Keep the sticker that says “receipt for customer” well. This is your proof of shipment. (A return shipment costs €5.50)
How long does it take to process my return?
Processing your return can take up to 14 days after we recieved your return. As soon as your return has been processed, you will receive an automatic email with a confirmation from our customer service. If you have not received a confirmation after 14 days, we advise you to contact our customer service by email. If you return everything from your order and do not use our exchange service, you will be charged €5.50 in return costs.
Did you pay with iDeal? Then the refund will be credited to your account under the name Mollie Payments.